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10 Positions

Assistant Team Leader / Team Leader

Start date to apply 10 th February, 2026

Last date to apply 16 th February, 2026

Assistant Team Leader / Team Leader

Introduction:

As an Assistant Team Leader / Team Leader for Front Office QuickBooks Live, you will support and guide a team of QuickBooks Live Experts in delivering accurate, timely, and high-quality bookkeeping assistance to clients. You will act as a first point of escalation, provide real-time coaching and feedback, and help ensure consistent adherence to quality and service standards. By monitoring performance, supporting ongoing learning, and leveraging modern tools and processes, you will help build client trust and confidence while driving team productivity and engagement. This role requires strong communication, adaptability, and a hands-on leadership approach in a fast-paced, evolving environment.

Desired Skills:

  • More than 5 years’ experience in US accounting (preferably in small & mid-size businesses).
  • Sound knowledge of US GAAP & Compliances.
  • Minimum 2-3 years of experience of leading team of 6 -10 members.
  • Excellent Written & Verbal Communication.
  • Potential to take more responsibility than the regular job.

Job Description:

  • Lead a team of 12-15 experts
  • Manages a team of Experts and ensures high performance.
  • Coaches Experts to consistently perform at the highest levels.
  • Monitors real-time adherence and takes necessary corrective actions for the team.
  • Handles customer escalations according to guidance from the supported Intuit Business Unit.
  • Contributes to Intuit programs and continuous improvement initiatives.
  • Completes ongoing/recurrent product support tasks as defined by the Service Delivery Leader.
  • Must have prior experience with the supported product or successfully complete required product training.
  • Performs additional duties as assigned per partner location or company guidelines.
  • Management Reporting based on measurable KRAs.

Qualification:

  • B. Com, BAF, M.com, Inter CA, CA, CPA, ACCA

Language Proficiency (If Any):

  • English - “B2” language proficiency level or higher

Required Certifications (If Any):

  • No mandatory

Computer Proficiency & specifications:

  • Hands-on experience with QuickBooks Online accounting software (mandatory)
  • Well versed with the different communication applications & workflow portals
  • Strong proficiency in Microsoft Excel for data management and reporting

Behavioral Competencies (ASK Framework):

  • Team player
  • Flexible to adopt changes
  • Quick learner
  • Flexible with the shift time
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