Any (3 years’ experience working as an Implementation
Specialist.C.A 3 + years plus of accounting experience. Software
Implimenation experience. )
3 to 6 Yrs of experience required
We are seeking a highly skilled implementation specialist to
customize and install our software systems for our clients in
F&A (Finance & Accounting) domain. In this role, you will setup
and train clients on our software systems and show them how the
software work, answer questions related to implementation and
ensure the client is satisfied with the purchase. Should have
accounting & software implementation experience.
As a successful Implementation specialist, you should have
excellent communication (written & verbal) abilities,
organizational skills, strong knowledge of business practices,
analytical thinking, and being able to meet deadlines in a
Meeting with clients following the sale of software/ service
packages to collect data and other information required to
customize software systems.
Creating a project plan for each client, detailing the tasks
that need to be completed for the timely installation of
customized software systems.
Communicating with clients throughout the software
customization process to obtain feedback and approval.
Customizing software systems based on clients’ individual
needs and specifications.
Educating clients on how to use purchased software systems and
customized system features.
Managing a team of 2-3 implementation specialist.
Regular interaction with assigned clients to make sure all
client queries are resolved in a timely manner as per
Effectively communicate all escalations to the supervisor.
Train new team members as required.
Understand & document process as standard SOPs as required.
Bachelor’s degree and a minimum of 3 years’ experience working
as an Implementation Specialist.
Accounting degree or 3 years plus of accounting experience
Sound technical knowledge and ability to multitask
Competent to work independently and as part of a team.
Strong analytical and problem-solving skills.
Excellent organizational and time management skills.
Exceptional communication and customer service skills.
Ability to learn new software and processes quickly
Ability to thrive, without much oversight, in a fast-paced,
constantly changing environment.
Graduate in Commerce/ Post Graduate in commerce and experience
in F&A Outsourcing industry will be an added advantage