Job Profile
Eligibility
Any (3 -5 years’ experience in technical writing.professional
work experience in technical documentation, within IT
Development, SaaS or web-based technology
environment.documentation in the form of user guides, release
notes, how to & set-up/configuration instruction documents.
Software Indutry - product based )
Experience
3 to 6 Yrs of experience required
Job Description
We're looking for a Manager – Technical Writing Team initially will be an individual contributor and then build a team as player – coach as we roll out additional products, to author, edit, and review product documentation. In this role, you’ll work with internal resources, Dev, BA and Project team and attend internal meetings to gather, write, and publish technical information for our varied audiences. You’ll produce a variety of top-quality learning materials such as technical documentation, release notes, how to documents and training videos.
As a successful Technical Writer, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving company. You have strong writing skills, the ability to synthesize technical content from an SME and create training materials that clearly explain the topic/task to end users based on their persona. We like to move quickly and win together, so a self-starter who thrives under pressure and enjoys team successes, is what we are looking for.
Responsibilities:
- Collaborate with internal teams, including Development, Quality Analysis, Project Management for Customer Enablement.
- Create exceptional and In-depth documentation in the form of user guides, release notes, how to & set-up/configuration instruction documents.
- Create client resources and educational materials, including videos, tutorials, training materials, guided tours and FAQs.
- Play an active and important part for L&D content, for the end users.
- Publish release notes to internal and external stakeholders with information on product updates, releases and fixes.
- Edit other writers' content and documentation for consistency and update existing documents to reflect changes to functionality.
- Test both the product and its documentation for accuracy and consistency
- Identify problem areas or structural deficiencies and proactively contribute to their improvement.
- Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
Requirements:
- 3 -5 years’ experience in technical writing.
- Excellent, clear, clean, accessible writing; obsessive eye for consistency and technical accuracy with commitment to-- deadlines.
- Proven experience producing technical content for public consumption.
- Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.
- Ability to thrive, without much oversight, in a fast-paced, constantly changing environment.
- Bachelor’s degree and a minimum of 3 years professional work experience in technical documentation, within IT Development, SaaS or web-based technology environment.
- A proactive and open-minded attitude to resolving problems and delivering results.
- Excellent work ethic and strong intellectual curiosity.
- Desire and ability to innovate and improve upon current processes.